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Frequently Asked Questions

FAQ

Jellop Collection is an online store offering a curated selection of innovative tech and design products aimed at enhancing your lifestyle.

Founded in 2015, Jellop has been the driving force behind some of the most successful Kickstarter campaigns. We have helped thousands of creators bring their innovative ideas to life, fostering a community of passionate early adopters like you.

Orders & Payments

Browse our products, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

We accept various payment methods, including American Express, Apple Pay, Diners Club, Discover, Meta Pay, Google Pay, Mastercard, PayPal, Shop Pay, Venmo, and Visa.

Customer Support

You can reach our customer support through the "Contact Us" page on our website.

Shipping & Returns

Yes, many of our products are available for international shipping. However, shipping availability, costs, and delivery times may vary by product. Please check the product page for specific shipping information, as some items have more limited shipping options.

At Jellop Collection, return and refund policies vary by product due to different suppliers. Check the "Return & Refund Policy" section on each product page for details on the return window, eligibility, and process.

Once your order is shipped, you will receive a tracking number via email. Use this number to track your order on our website.

You can cancel or modify your order within 24 hours of placing it by contacting our customer support team.

Discounts

Yes, we frequently offer discounts and promotions. Join our newsletter to stay updated and receive $10 off your first order.

Become a Seller

If you are interested in becoming a seller, please contact us through the Contact Jellop Collection page to get all the necessary information.