Elephant Robotics metaPanda: Gift The Touch-Responsive Stretching Robotic Pet Companion

Shipping

Shipping Method

We ship worldwide using the following carriers: DHL, FedEx, UPS, USPS, YunExpress.

Order Processing Time

It typically takes 7-15 business days to process your order.

This timeframe accounts for order verification, quality control measures, and packaging.

If the payment is delayed, the processing time will be lengthened.

• Expedited service: If you need to get your order as soon as possible due to some accidental factors, you can email us (info@elephantrobotics.com) to apply for expedited service. We're happy to help coordinate inventory with production, but please don't be angry if we can't speed up the process. This service is free for you.

Shipping Time

We typically ship on Thursdays.

The products shall be delivered by International Express within 15 working days.

The shipping method and time vary according to different products and different countries.

In case you order a number of products, it may happen that your order arrives in several deliveries. This also applies to products that have to be pre-ordered. However, we will only charge you one shipping fee.

Please make sure to enter your shipping information in English to avoid possible delays or failure in international logistics. Shipping costs will be automatically billed at checkout based on your shipping address.

Orders Tracking

After your order is successfully placed, you will receive an Order Confirmation email to confirm your order details.

Once your item ships, you will receive a Shipment Notification email, which includes your order number, express information, and package tracking number, and you are also able to track the status of your order through the email.

Things about order modification, refund processing, shipping updating, and so on will be notified to you in real-time by email as well.

Note:

• Please confirm your shipping address prior to completing your order. If you want to modify your shipping address, please email us (info@elephantrobotics.com) within 48 hours of purchase, or we will ship to the address according to your order information.
• If there is any force majeure that causes our products damaged in transit, please contact us immediately at support@elephantrobotics.com after you receive your package. And we hope to get your understanding and patience in this circumstance.
• Please note that the notification email will be sent to the email address you left in the contact information on the checkout page or the email address you used to register your account. If the email address you left is invalid or not in use, we will not be liable for any risk or loss caused by this.
• If you change your mind midway, please don't just reject the package. To cancel your order, please contact us to explain the situation (info@elephantrobotics.com) and we will handle the return for you in accordance with our return/refund policy. We do not assume the risk of loss or damage to the package arising from the rejection.
• Please contact us at support@elephantrobotics.com within 7 days of the delivery suggested by the official tracking system of logistics companies if you do not receive the order, or we shall bear no responsibility on this occasion.
• If there is any damage to the package and/or products inside, or if there is any item(s) missing, please contact us at support@elephantrobotics.com within the day with pictures and/or videos.

Returns & Warranties

Returns: You have 7 days from receiving your order to return unopened items. You'll be responsible for any return shipping costs or other risks.

Warranty: If your product malfunctions during normal use within the warranty period, we'll repair it for free. For more details on the warranty, please check the WARRANTY & RETURN.